Privacy policy

This Privacy Policy describes how Rod & Kin ("we," "our," "us") collects, uses, discloses, and protects your personal information when you visit or buy from rodandkin.com (the "Services"). By using the Services, you confirm you have read and understood this policy.

Personal information we collect

Contact information: name, billing and shipping address, email, and phone number.
Payment information: payment method, transaction confirmations, and payment status. Card payments are processed securely by our payment provider and are not stored by us.
Account information: username, password, and preferences if you create an account.
Order & transaction information: items viewed, added to cart, purchased, returned, exchanged, or cancelled.
Communications: information you include when you contact us.
Device & usage information: IP address, browser type, device identifiers, and pages viewed, collected through cookies and similar technologies.

How we collect it

Directly from you when you order, create an account, or contact us; automatically through cookies as you browse; and from service providers and partners who help operate our business.

How we use your information

To process payments, fulfil orders, arrange shipping, and handle returns and exchanges.
To manage accounts and provide customer support.
To analyse and improve our Site and personalise your experience.
To send order updates and, where you opt in, marketing communications.
To prevent fraud and keep the store secure.
To comply with our legal obligations.

How we share information

We do not sell your personal information. We disclose it only as needed: with Shopify (our e-commerce platform); payment processors; shipping and fulfilment partners; analytics, marketing, and IT providers; and legal or regulatory authorities where required by law, or in connection with a business transfer.

Relationship with Shopify

Our store is hosted by Shopify Inc., which processes personal information to provide the platform and may process data on servers outside your jurisdiction, as described in Shopify's own privacy policy.

Cookies & tracking

We use cookies to operate the Site, analyse usage, and support advertising. You can manage cookies in your browser settings; disabling some may affect how the Site works.

Your privacy rights

Depending on where you live, you may have the right to access, correct, or delete your personal information, to receive a copy of it, and to opt out of targeted advertising or the "sharing" of your data. EEA/UK residents also have rights to object to or restrict processing and to withdraw consent. To exercise any of these, email info@rodandkin.com. We may need to verify your identity first.

Children's privacy

Our Services are not intended for anyone under 18, and we do not knowingly collect their information.

Data security & retention

We use reasonable safeguards to protect your information, though no system is completely secure. We keep information only as long as needed for business and legal purposes.

International transfers

Although we operate in the United States, some providers may process information outside your state or country, with appropriate safeguards where required.